Adult avatars and chatbots
This travel bot is available globally, but only in English for now. This travel bot is currently a tiny bit slower than the others to respond, but its personality makes up for it.The Cheap Flights travel bot will help you book both flights and hotels. KLM Royal Dutch Airlines has also integrated with Facebook Messenger, but this one operates a bit differently than the others.If you visit the TAP Portugal website (a site that focuses on flight deals to popular destinations such as Portugal and Brazil), you’ll find the chatbot Sofia waiting to answer your questions at the top of the page in a search bar.Ask a question, and a pop-up appears with an answer.While the female avatars that greet you on the Copa and Amtrak websites can help with basic customer service questions, the rash of chatbots being developed for use through Facebook Messenger and Slack (a messenging app for workplace communication) offer a different experience.
Although Expedia allows users to search hotels, flights, cruises, and cars, its Facebook Messenger bot currently only searches for hotels. “We are still in the early experimental stages with the Expedia bot for Messenger, but we’re excited about the opportunity to engage with travelers over this new medium,” Senior Expedia PR manager, Tarran Street, says in Viewfinder.Through Messenger, you can have your boarding pass delivered, you can request a seat change, and receive travel updates (such as flight status).Many chatbots are only operating in English, but KLM answers questions in 13 languages.In a previous article, we discussed in more detail how these chatbots are developed. One industry in which chatbots are booming is the travel industry. A common type of travel bot is the customer service bot that accompanies a travel chain’s website or a travel booking site. They are far from intelligent and might invoke the same kind of rage that you get when you are on the phone with an automated customer service system for an hour and you help users navigate a company’s website efficiently and answer some common questions. K.-based site that allows users to book beach holidays by searching for the best hotel and flight deals, has Alison—a virtual chatbot who is (obviously) available to you around the clock and can answer hundreds of common user questions.Hence, we have the “travel bot”—a chatbot that either provides automated customer service on a travel company’s website or operates through a messaging platform such as Facebook Messenger to converse with a traveler and assist with booking travel. Click on “Ask Alison a question,” and you will get a pop-up where you can query Alison.
KLM has built code on their website that allows Facebook to show the KLM Messenger plugin to customers on the KLM site.